Restaurant le Grand Hôtel

The hotel owner is awful. She's always huffing and puffing, and we bother her with every request. Yet we're not being difficult. We're not used to this, knowing how busy they are. Last night, we had an air conditioning leak that caused a power outage in our room around 1:00 AM on the night of August 17th to 18th. These things happen, nothing serious, it's an unforeseen technical issue. Given the time, we sent an email through Booking.com to report it so we could get ready in the morning to go to my grandfather's funeral. Instead of simply replying that everything would be taken care of, the owner gave my wife a piece of her mind and criticized her for writing on Booking.com (regarding our reservation). At breakfast, asking for even the smallest crepe annoyed her. My wife didn't dare ask for anything anymore. Around 9:00/9:30 AM on August 18, 2026, there was another power outage. I went downstairs to report it, calmly making a legitimate request. The response: "Pfffffff, I'M COMING!" I waited for her to finish a check. She went up to the closet with the electrical panel next to our room to reset the circuit breaker, without even checking the room or worrying about safety... As a result, this woman reset the breaker and, exclaiming a simple, unpleasant "THERE YOU GO!", turned around and left. We thanked her, of course, but then the air conditioning stopped working... Just the lights. The owners criticized us for not calling an emergency number that they said was posted at reception so they could come out. Except we were never given this number. It's not posted in the room either, and at 1 a.m., I'm not going to walk downstairs in my underwear... Since the hotel isn't guarded at night, I naturally sent an email. We wanted to tell them that they really need to adjust the door closers in each room because every door slams very loudly, and ours slammed shut on my wife's arm. We wanted to bring this to your attention simply because of the inappropriate and very unpleasant behavior of the hotel management, with whom my brother had a similar problem. We are disappointed by this behavior, which does not reflect the hospitality expected of hotel management. Thank you.

Excellent location, easy parking, spacious room, and high-quality restaurant

The staff were very friendly, and we were able to get our room key earlier (saving us a trip back and forth). The room was perfect, clean, and air-conditioned! The breakfast was plentiful and varied, served in a very pleasant and peaceful setting.

Lovely traditional hotel well renovated in a lovely town.
The food was delicious,
Very Welcoming staff.
We would highly recommend

Clean and comfortable room. Easy parking, great restaurant and breakfast

Excellent service and quality

A huge thank you for the thoughtful touches you provided. The hotel was excellent, the breakfast was very comprehensive, dinner was delicious, and the service was top-notch. I highly recommend this hotel for a stopover.

Very personal welcome

Well done, chef!

Well located. Free parking at the foot of the hotel. Spacious room.

Excellent stay! Very comfortable hotel, spacious and quiet room with a view of the countryside. High-quality food. Very friendly staff.

The only downside is the lack of an elevator. The restaurant offered excellent food and the staff were friendly and attentive. 5/5 Very affordable price for such a great experience.

Only marked down Amenities as WIFI was difficult to access. In fact we were unable to access it

Our dinner was simply delicious... Worthy of some famous Michelin stars! Apparently, we were the first to try the new "Strawberry/Rhubarb/Asparagus Variation" menu. Absolutely divine... I highly recommend it! Serving asparagus for dessert is unexpected... but everything blends together beautifully on the plate. We ate on the terrace. I mentioned that it might be a good idea to add some greenery to the old walls, pipes, and electrical wires... But it seems the renovation is planned for soon. I understand that you can't change everything with the wave of a magic wand, but my suggestion was very well received. As for the rest of the hotel, I love the old-fashioned charm of the Art Nouveau decor. The flower-filled windows are absolutely stunning, the floor tiles, painted ceilings, and rosettes deserve to be listed as World Heritage sites (no less!). The bedroom and bathroom have been renovated and are very comfortable. At breakfast, the pastries are so fresh they'll melt in your mouth! And finally, a very warm welcome from the owners, who are clearly attentive to their guests' well-being. What more could you ask for? I gave 5 stars almost everywhere... but I couldn't give less. If we're ever in the area again, we'll gladly return!

My room was on the 2nd floor, no elevator. The room was adequate, but there was no hot water in the morning, and since it was a Monday, breakfast wasn't available. I was directed to a bar/tobacconist... which was closed on Mondays... In short, avoid this hotel if, like me, you're 85 years old... The owner kindly carried my suitcase up, but the next day the chambermaid carried it down again.

Diner was great, room was clean and the beds were good.

At 3:45 pm, as announced in your previous survey, there was no one at reception. We were told that our responses to your survey were not sent to the hotelier!

The female receptionist was unpleasant and rude, calling us liars after we told her we hadn't had hot water in our bathroom.

Parking opposite the hotel. A warm welcome, with all the staff attentive. Pleasant room. Quiet surroundings. Good and generous portions at both breakfast and dinner. In conclusion, excellent value for money.

A very warm welcome awaits you at this historic establishment. The room is comfortable with a spacious bathroom. The dinner offered is excellent, served with very professional service. The same can be said for the breakfast, which offers a good selection of items. The hotel is well located in the city center with very convenient parking.

The room was very poorly soundproofed (noise from the nearby road, the floorboards of neighboring rooms, and the wooden staircase leading to the upper floors). However, the accommodation was very clean, but the shower floor was slippery and the toilet seat didn't stay closed. Okay for a one-night stay, but far from the best hotel I've stayed in.

Nice place to rest when on holidays or for business trip. Very welcoming team. Nice & original food for lunch & dinner. Large breakfast with salty & sweet products. Very good & large beds. Possibility to ask for a bedroom on the floor if needed. Large parking for free in front of the Grand Hotel.

Calm hotel with large free parking, and very nice food for breafast as well as for diner

Everything was really excellent, from the rooms to the restaurant. The staff was very helpful and attentive to the guests. We will gladly return.

Excellent welcome, comfortable and very quiet room, excellent quality breakfast

Good experience

VERY GOOD! KEEP IT UP! Family-run hotel right in the city center. Functional room for 4 people in the back courtyard. Comfortable bedding. Functional bathroom. Full breakfast.

Located in the very middle of the small town, close to restaurants and in front of a free parking. At around 10 minutes from the "Autoroute" (Highway) going to Le Mans and/or Tours both at 45 minutes.
Very clean (rooms and hotel/restaurant) and very good restaurant opening at 19H00 (I don't know for lunch). You can get a "business" diner linked with your bedroom if you ask for it.
There is one specific bedroom at the floor if you have some difficulties to walk ...

The hotel exterior and the room did not resemble the photographs

Beautiful city center hotel, old-fashioned but very well maintained. The welcome is very good. The allocated room is not very large but clean and sufficient for one person. A small desk allows you to work. Small refrigerator. Decent quality bedding. Nice bathroom, very clean, bright, with a nice shower. Good quality Wi-Fi for working. Restaurant closed during my stay, the adjacent brasserie offers basic, low-quality food. Free parking on public square right in front of the hotel.

This is a very good location after arriving at Ouistreham. The rooms are comfortable and clean with tea/coffee making facilities

When I arrived (it was a sunday/dimanche) there was no one there and the front door was locked with no way of communicating. Eventually I found my way in thru' the back door - fortunately not locked . Still no one about but there was an envelope at the Reception counter with my name on it and a key inside ! The room was adequate but basic. Not unexpected at a Logis which prioritise their restaurants; however the restaurant was closed ! I did not see anyone until my departure next morning. At 115 euros this was too expensive when absolutely no service was on offer, including no breakfast. About 80 euros would have reflected that reduced service.

We had a great stay at the Grand Hotel. A very nice hotel. We were made to feel very welcome. The room and meals were very good. I recommend this hotel!

Magnificent stained glass windows with all the charm of the old, very spacious and clean rooms, very warm welcome and delicious cuisine. The manager came to pick us up by car at the Château du Loir train station.

Very well received, friendly, helpful and flexible staff, the hotel is charming and clean. Nothing to complain about, I recommend it.

Perfect !

Well located in the city center, taking advantage of the large parking lot in the town hall square.

Too bad there isn't an elevator, but it does the trick.

Whenever we go, we feel at home.

The secure bike storage area is a plus. Very good restaurant.

A very good hotel to stay.

Bel hôtel dans un très joli village. Très bonne impression dès l'accueil. Personnel sympathique et efficace. Chambre spacieuse et propre. Restaurant où nous nous sommes régalés avec les mises en bouche et le menu du soir. Le buffet petit-déjeuner est varié et copieux.

A quality/price ratio in this establishment that is not found so often anymore! In addition, the owner is friendly and hospitable. Long live this type of independent establishment!

Noble building refurbished and spruced up by new owners. The steep winding staircase to the bedrooms cannot be helped but it is not for the faint hearted. Our bedroom did not have any curtains or shutters so the room was lit up by the street lamps all night. There is no hotel parking and this can be a bit of a lottery in the centre of town. The hotel owners and staff were all very friendly, professional and helpful. The restaurant is very popular and the cuisine excellent. Our room was quiet and we slept well. Breakfast was ample and varied and the bacon and egg freshly cooked and welcome.

À regular stop over for us. Excellent restaurant and friendly staff.

Room suitable for a family with 2 children and a large dog, very warm welcome, very good bedding and everything was clean. The breakfast was generous, sweet and savory. We regret not having been able to take advantage of the restaurant as we arrived later than expected.

Great hotel and a nice, large room. Despite a heatwave, it was pleasant with air conditioning. Unfortunately, the restaurant was closed on Monday, but we had a great meal at the neighboring hotel.

Very clean and comfortable room

Very welcoming hotel with a very good breakfast. It's a shame the restaurant is closed on Monday evenings because the menu was tempting. But good advice for places to eat nearby.

Very pleasant hotel, good value for money with careful catering, whether it be dinner or the very varied breakfast.

A beautiful, classic hotel with just the right amount of modernity for a great stay. The entire staff, from the owners to the employees, is charming and friendly.

Very kind people

Lovely hotel, great room and delicious dinner. Thank you.

Perfect for a stopover. Old building, no elevator.

Beautiful hotel with a quality restaurant

This hotel has a great restaurant and is within easy reach of Caen. This is why I chose to stay here again.

Very friendly staff, ideal location, very comfortable bedding

Warm and friendly welcome

The old-fashioned charm of an iconic building and a warm, discreet, and caring welcome. A lovely, comfortable family room with unexpected and much-appreciated air conditioning. Very comfortable bedding and impeccable linens.

Too bad that during the Le Mans Classic on Friday evening it is impossible to book after 9 p.m....

Short but very pleasant stay. Spacious room and very comfortable bedding. Very warm welcome.

Very friendly and helpful staff

We had thought we would have a room in the main building, not in the annexe looking out onto a very scruffy and unkempt courtyard. The only option was to run the Air Con. The bathroom even though large had no vanity or surface where we could put our toiletries.
Breakfast was good and fresh. No complaints there.

We expected a hotel near the Loire. It wasn’t. It was near de Loir. A old worn out hotel. People were very friendly. Hotel old school
We eat well and slept well in a airco room

We had a great time on a stopover with a colleague!

Very well located hotel Very comfortable room Easy parking Very good breakfast

The room, although perfect, lacks a little character compared to the restaurant

Toilet flush a little recalcitrant (tendency to continue to run, sometimes a lot sometimes just enough to regularly trigger the mechanism again)

Lack of presence during breakfast

Ground floor room with no window. Bed could be bigger.

Great position in the town with easy parking outside. Good size room and facilities. Just such a shame the lovely restaurant wasn’t open on a Sunday especially when there’s little other choice in the town.

It's always a pleasure to stay in this hotel, which is very well located in the city center, and the team is super friendly.

Hotel well located in the center Good bedding Cleanliness

We had an excellent night at this hotel. It was our second visit. We were warmly welcomed by Jonothan, one of the two owners. We had a very large 'superior' room, almost a suite. Dinner was first class, the young waiting staff were excellent and a credit to the hotel. Parking is easy in the public car park opposite and free of charge until 9 am.

price a little high for the standing

Charming hotel with lovely staff, spacious room and spotlessly clean.
The food was delicious, all credit to an excellent chef.
Extremely good value, highly recommend.

Very warm welcome, spacious and quiet room, good food!

Very warm welcome, with a very good quality-price ratio. The restaurant is very good.

Very warm welcome, quality accommodation and catering

Welcoming staff, fast service, excellent value for money stopover formula.

Nice hotel in centre of Chateau du Loire, generous sized room which was warm. Food excellent.

Establishment reminding us of the hotels of our childhood, in a good way. Owner and staff very attentive. One problem however: we did not have the courage to take a shower in the bathroom where it was really too cold

Excellent welcome, very friendly, welcoming, beautiful spacious room, well soundproofed, pleasant bedding, toilets separate from the bathroom, very appreciable. Fast and efficient check-in formalities. An address to remember.

Very pleasant independent hotel in a very convenient location for journeys to/from a number of the channel ports. Excellent restaurant attached.

I was on a business trip for four days. Pleasantly surprised by the quality of the food, the staff, and the cleanliness of the establishment. I recommend.

great bedding beautiful room very good kitchen

Spacious room, very clean.

clean and quiet establishment, pleasant and competent staff, thank you to them.

Good efficient staff
Very clean
Good food

Our arrival at the hotel was not planned according to the owner, because no guests are expected on Sundays. The owner was so kind to wait for our arrival, but the restaurant was always closed on Sunday evenings and no breakfast was served on Monday mornings. Very annoying, because in the town of Le Chateau du Loir almost all catering establishments are closed! Too bad…

LE grand Hotel is an outdated hotel, but because everything looked spick and span and it was very cozy this did not matter. What stood out was the delicious dinner. There is a very good chef there.

a beautiful place, a warm welcome and very tasty cuisine

Nice big room, very good dinner and breakfast

Central position, easy access, friendly staff, good restaurant

A very comfortable and convenient place to stop. Also, our dogs were very welcome.
The restaurant was very good for dinner and a nice breakfast.
Initially, did not find the electric switch to operate the blinds in the bedroom (a label would have helped)

Conveniently located along the A28 on the way to Bordeaux. Unfortunately the restaurant was closed on Sunday evening. In that case the hotel can reserve a table in another restaurant. Free parking on the market.

Spacious, clean and comfortable rooms. Pleasant welcome

Good hotel for a short stay

Friendly and very professional team. Very good food.

Great hotel, setting, staff, impeccable service

Mooie, ruime kamer met all voorzieningen. Go to restaurant, dine in restaurant, jam with tiny tables at your hotel.

Shower too low for those over 1.85m

Clean, quiet and spacious

Spouse with reduced mobility, however our room was on the top floor without a lift .....

Excellent cuisine in the restaurant at a reasonable price with a wide wine selection. The room was comfortable with everything one needed. The hotel itself is looking a little tired but this doesn’t really detract from the excellent service we received. This was my second visit in 2 years and I will certainly come again as it is the perfect point to reach from any of the channel ports after an early boat.

This was our second visit to this friendly establishment. Too bad the restaurant will be closed on Sundays next time.

A regular stop for us coming from Caen. Always the same high standard. Courteous staff and excellent restaurant

I spent my 2nd stay in this hotel like the first: A very nice experience to repeat and recommend. We eat well there and the staff is super friendly and very helpful. I highly recommend this hotel. Looking forward to going back in a few weeks when I am on a business mission in the area.

Authentic hotel with excellent restaurant