Restaurant Le Héron Cendré

Overall, our experience was quite good, although there were a few issues that I would not expect from a 4-star hotel. The first room we were given, on the first floor, was definitely in need of renovation. The bathroom was practically unusable and there was a strong unpleasant smell in the room. I honestly don't understand why a room in these conditions would be assigned in the first place, leaving the guest to report the problem and ask to be moved. That said, the staff handled our request very quickly and professionally. As soon as we raised the issue, we were offered a renovated room on the third floor, which was much more pleasant and definitely in line with the hotel's category. We had a good experience at the restaurant: the food was good and the prices were reasonable. Breakfast was also varied, with a good selection. Unfortunately, there was another inconvenience at check-out, when we were asked to pay again for the dinner we had already paid for by card the previous evening. Luckily, we had kept the receipt and were also able to show the transaction on our bank account to confirm that the payment had already been made. Overall, the hotel has good potential and the staff were helpful, but I believe more attention is needed to ensure a consistent standard across all rooms and better management of charges.

A very worrying experience for a 4-star establishment. The overall condition gives a real impression of neglect: the spa's rooftop is closed off because, according to information provided on site, it is collapsing, the pool area is visibly poorly maintained, there are sewage smells in the room, the carpet is sticky, and the air conditioning smells bad. Even worse: in the middle of the night, the hairdryer gave off a strong burning smell. It was impossible to unplug it, as its plug was enclosed in a box fixed to the wall. Reception had to intervene and cut the power to all the outlets. The smell persisted and irritated our throats, to the point that we seriously considered leaving the establishment in the middle of the night. There was no smoke detector in the room. Such a collection of issues, to the point of making us fear for our safety, is unacceptable given the 4-star rating and the price charged. Not to mention the breakfast buffet… The only positive point is that the staff is very friendly, kind, and helpful. He is not responsible for the condition of the establishment, and I would like to thank them for their availability. However, I STRONGLY advise against this establishment, which is absolutely not up to standard in terms of safety.

Disappointed by the services for a 4-star hotel: inadequate welcome (incomplete information upon arrival), poorly maintained room and bathroom, and lacking in attention to detail in the restaurant. The spa was poorly organized (reception and equipment malfunctions were not reported), and the facilities were neglected (terrace). The elevator floor was uneven. Ultimately, the value for money was disappointing at €175 for 3 nights with breakfast for 2 people. On the other hand, the rooms were very soundproofed, and the breakfasts were varied and of high quality (both in terms of the products and the service)!

Bathtub with traces of paint, yellow towels but comfortable bedding.

Mosquito repellent is more than necessary (mosquito nets, traps, etc.). The price and service are not up to standard; the room had a clogged sink and a shower head that wouldn't stay in place. You can hear the neighbors moving around in the ceiling. The finishing touches are subpar, and there was no welcome coffee. The spa isn't included, even though it's located in the middle of the forest. Cleaning the walls in the rooms would be helpful. Why charge golf course rates when you attract families? Breakfast was adequate, but we could have done without the message about "stealing" it. The pool itself is large, but a quick clean would be nice. As for the restaurant, the quality is decent and the service is reasonably fast. However, the prices are excessive for the portion size. €18 for the children's menu for a small plate of pasta and two scoops of frozen Carte d'Or ice cream... €15 for a spritz! I didn't expect to find Parisian or Genevan prices in the middle of nowhere in Troyes. The service seemed overwhelmed, and having the reception area with the servers complaining in the middle of it all doesn't exactly enhance the experience. Judging by the poor quality of the elevator on the third floor, we know what the owners are looking for.

The setting is perfect, as is the reception at the front desk. However, the rooms are outdated and poorly maintained.

The hotel is aging and not very clean for a 4-star establishment.

The room was comfortable, but the lack of a minibar was a real drawback. The hotel advertises a water fountain on each floor, but there wasn't one on the first floor. Furthermore, the housekeeper only came twice in five days. The shower in the bathroom leaked everywhere. The pool and sun lounger area was also disappointing. On the other hand, the food was good. As for the staff, their manner was sometimes cold and curt, depending on the person. Finally, the location is still appealing: close to the lake and in a lovely green setting.

Excellent location in a quiet area of a beautiful region to explore. Easy access and parking. Spacious and welcoming room. Varied breakfast with quality products.

Very pleasant place

Heel prima en ontspannen hotel

Problem in the room upon arrival, immediately resolved, and a drink at the bar. New problems in the second room, and a gesture of goodwill from management. Friendly and helpful staff. Too many dogs. Guests smoking during meals and around the pool, even though the hotel is full of young children. A refresh, or even a renovation, is very necessary (at least for the two rooms visited).

Overall it was a good experience. We were happy with the service, breakfast, spacious rooms and great food. The golf course was really nice, though it was very dry. The hotel is in very beautiful surroundings and it was nice with the animals. We had a lot mosquitoes in our room and it could have been nice to be warned about them when opening the windows. We missed a small fridge in the room. There was free WiFi, but it was off many times and the signal was not very strong, so it could be nice it gets secured and stronger. One day after golf we couldn’t get lunch at the restaurant at 14.30, as the kitchen was closed after 14.00, which we figured out later, but it could have been nice if the bar could sell some simple sandwiches or something. Otherwise thanks to the great staff - everyone was very nice and helpful.

Good staff , good meal and breakfast , poor outside area around sun loungers . Room ac not Powerful enough as none downstairs. Shower leaked over floor

We had a problem with more than twenty mosquitoes in our room.

Great pleace to be and very friendly people even when some parts of the rooms are little bitte old and not in very good conditions. All in all it ist clean. Breakfast ist very good.

Unfortunately the Restaurant ist not at the same level like the Hotel.

Hotel top. Variety of dishes in the restaurant too limited for this standard of hotel, no meat offered, only fish or vegetarian burger, which is a shame.

A wonderful discovery of the Orient lakes and your establishment nestled in this remarkable natural setting... Excellent value for money and attentive customer service!

The hotel is very well located and quiet. The welcome was perfect. There's a very good restaurant on site, with high-quality dishes. The breakfasts are excellent and offer something for everyone. The hotel could use a little updating, but the rooms are clean and the bedding is very comfortable.

Very nice place. Worth the money and detour.

Er waren zeer veel muggen op de kamer en de airco werkte niet waardoor het heel warm werd op de kamer.

We only spent one night at your establishment, and frankly, we regret not staying longer; it was fantastic. The breakfast was very generous, and they had gluten-free bread, which was great. This place deserves to be better known. The pool was lovely, and the room was very spacious and functional. We didn't have time to enjoy everything the property offered, like the billiards, but we'll definitely come back for a longer stay. I highly recommend this place.

We booked a suite. There was no mini-fridge. Not much choice of coffee. No tea bags or milk.

Mooie en rustige locatie!

Excellent stay. Very comfortable rooms. A bonus for the spa and wellness packages. The only slight drawback was that the pool could use some updating.

I waited for ages at the hotel reception with no one there to check me in. The service at the restaurant was atrocious. I asked several times for my glass of wine and some bread, which never arrived. The extra charge wasn't added to my bill, so I didn't say anything! Furthermore, there was a group of Dutch people making an enormous amount of noise. I did report it, and other tables did too. The least the management could have done was ask this group to be quieter during the meal.

Restaurant service team needs improvement. Lack of efficiency and organization.

Very dog-friendly, friendly staff, beautiful surroundings, but considering the establishment is more like a 3-star hotel, drinks and rooms are quite expensive. A horrible number of mosquitoes. A mosquito net would be good. The roof terrace needs tidying up. Cushions for the lounge furniture are needed...

Beautiful hotel, but only from a distance. Up close, it falls far short of what you'd expect from a 4-star establishment. Moldy bathtub sealant, cracked tiles, a damaged door, numerous holes barely, if at all, filled, the pool waterline completely green, and so on. Maintenance needs a complete overhaul for this category of hotel.

Étape d'une nuit sur le chemin du retour, dans une chambre familiale très confortable et parfaitement adaptée à nos besoins — sur ce point, rien à redire. En revanche, l'ambiance générale nous a surpris : on s'attendait à un cadre plus feutré, et on s'est plutôt retrouvés dans une atmosphère de club de vacances, avec énormément de familles et d'enfants. L'accueil était correct, les infrastructures (piscine, spa) cochent bien les cases du 4 étoiles, mais le niveau de service et de finition ne suit pas toujours : pas d'eau offerte en chambre, juste un distributeur au premier étage (nous étions au troisième) qui ne prenait même pas les pièces. Au restaurant, mon plat ne m'a pas convaincue, mais c'était surtout un mauvais choix de ma part — le chef, lui, se donne visiblement du mal, même si le service manque encore de raffinement pour l'étoile affichée. Un lieu confortable et bien équipé, mais qui gagnerait à retravailler son atmosphère et ses petites attentions pour vraiment mériter son standing.

We came several years ago and it was different. It feels like everything has been abandoned, no renovations whatsoever. The exterior is very dirty, the lounge area near the pool is very dilapidated, as are the parasols. Very disappointed 😞 and we even found underwear under a bed! For a 4-star hotel, I find that unacceptable, proof that the cleaning isn't done properly.

Das Hotel ist in einigen Bereichen heruntergekommen und stark renovierungsbedürftig, die Sauberkeit in den öffentlichen Bereichen, z.B. Treppenaufgang außen ist nicht aktzeptabel, die Sonnenschirme der Hauptterasse zerschlissen und der Swimmingpool Bereich ist einfach nur „am Ende“, z.T geschlossen wegen technischer Probleme

We have stayed at this hotel several times in the past whilst driving through France and it is becoming increasingly apparent that it needs some money spending on it and an improvement in service particularly in the restaurant and bar. We also felt ripped off by the €5/hour cost of the chargers in the car park which were supposed to be 22kw but delivered nowhere near that

Excellent value for money

A pleasant stay! With attentive and very friendly staff.

The hotel is well located, close to the Orient Lakes, in a quiet area. The pool is pleasant. The room could use some updating; the curtains aren't blackout, there's no minibar, and there's no bicycle storage despite the website stating there is. The restaurant offers the same menu every day, including daily specials. The quality was disappointing, the food was bland, we were let down.

A very beautiful place and welcoming staff...

Sold as a 4-star hotel, the price is there, but not the standard.

I booked an adapted room because my husband are sitting in a weelchair. But there was nothing but a douche chair so that’s not what we did ask for.
And it is a old hotel, not the luxery of a four star hotel. Very disappointing

Overall, a good experience. The hotel is well-located and quiet. The staff were welcoming and provided excellent service. The meals in the restaurant and breakfast were of good quality. The spa could use some improvements, especially the hammam. The grounds could be better maintained for a 4-star hotel (maintenance of the flowerbeds, etc.).

Good overall experience

The hotel is old-fashioned and the carpets are sticky. But the bathroom was clean. The food in the restaurant was terrible. We ordered two beef fillets, one rare and the other medium. One arrived overcooked and the other very rare. The waitress refused to change them. She called the manager, who said, "Well, that's for the bin then..." Not very customer-friendly. Instead, we received hamburgers (much cheaper), and they charged us for the fillets on the bill. Frankly, outrageous! Furthermore, the side dishes weren't great: overcooked, mass-produced gnocchi and a terrible sauce. The whole experience was very disappointing and completely unprofessional. Luckily, there's air conditioning in the rooms.

Mooie rustige locatie.
Er heerst een ontspannen en relaxte sfeer

The hotel is a bit dated and lacks maintenance; the room was adequate, and the restaurant was just okay.

The room was in need of some renovation. The armchairs had light stains. There were scuffed areas on the walls. A piece of the bathroom sink was chipped. There was some mold on the silicone sealant around the bathtub. Many of the chairs in the breakfast room had stains. Overall, however, the toilet, bathroom, and room were clean.

Disappointed. For a 4-star hotel, the rooms were very nice, with good bedding, and the restaurant and breakfast were great. However, the facilities and grounds are very poorly maintained. The gym was out of order, the pool table was broken, the drinks vending machine was broken, and the pool and surrounding area weren't very clean. It lacks maintenance; the outdoor furniture is old-fashioned, and the woodwork isn't well-maintained. The spa and massages are very expensive, and there are no refrigerators in the rooms. We stayed for three nights, and the rooms were never cleaned.

Everything is perfect as usual!!

We received a friendly welcome. Spacious room. Clean and spacious bed. Bathroom requires attention, mold and broken bathtub; additionally, showering in the tub is not practical. Good food, nice spacious location, good breakfast.

Very good value for money. Newly refurbished rooms.

It was a fantastic stay. The location is magnificent for those who love cycling, running, or walking; it's paradise. The staff are extremely friendly. We will definitely return.

A truly beautiful place and unbeatable value for money! The only downside: being woken up at 7:30 am by a delivery of beer kegs under our (closed) windows. But we were able to enjoy the pool and sauna: pure bliss for the summer! A hotel and restaurant to recommend!!

It's always a pleasure to stay at this hotel when I'm in the Aube region. The unexpected bonus this time: dinner on the terrace.

Amuse bushe excellent, bread very good , smoked salmon ok , main course fish overcooked ++, steak almost blue not rare , chips undercooked, probably the worst meal I’ve ever had in a French restaurant , and too make matters worse been unwell for next 2 days

Perfect

Not worthy of a 4-star rating. Very disappointing food, very slow service, very limited hotel reception. The toilet in the room was faulty and not repaired despite our complaint.

The staff and service were a disaster... It took 20 minutes to check in; you book a table for dinner and when you arrive they tell you there's nothing left to eat!... The next day you can finally eat, but only inside when it's 25°C outside... It's a shame the staff are so unprofessional because the hotel itself is nice.

Excellent hotel but the people made it for us. They were all so pleasant and welcoming.

Great hotel situated in forest. Friendly personel at reception, bar and at breakfast- and dinertable.

Beautiful surroundings and setting, warm welcome. The room is large, but the bathroom and toilet don't live up to the overall quality: the toilet bowl is too small and poorly fixed, constantly moving and not staying in place. The shower screen isn't watertight; water leaks through. However, there is light in the bathroom and entrance.

A wonderful experience, a beautiful place, excellent food... A very pleasant setting surrounded by nature. A lovely break, well deserving of its 4 stars.

The restaurant was very average in terms of food quality, the place wasn't very clean, there were dead plants, and the terrace wasn't comfortable.

Really spacious room, comfortable bed and lovely restaurant. The bathroom is dated and the shower not great, although all very clean.
I loved that it is so dog friendly and you can go for lovely walks in the forest and by the lake, but I found the extra cost for a bit excessive - whether you have one or 2, you need to clean the room more thoroughly, so charging double for it is a lot.

A charming hotel nestled in a verdant setting near the lakes of the Orient Forest. It is therefore a quiet place, perfect for rest and relaxation.

Great weekend

love the place , quiet peaceful situated

It's a shame about the deplorable service in the dining room.

A very pleasant stay and I look forward to returning.

Lovely hotel with very friendly staff.

The Wi-Fi is a bit weak. It's a shame not to be able to get a paper bill.

Still as good as ever, but perhaps the "evening stopover" menu could be changed, so it's not the same every time? And perhaps the bathtubs could be replaced with showers, for better water conservation?

The pool being open even in winter is fantastic! The service is excellent!

The location is beautiful, but the bedding and bathroom amenities were disappointing: a faulty shower head, a radiator that didn't heat up, billing issues between the restaurant and the room, separate payment for extras without the option to charge them to the room, and a limited and underwhelming evening meal. It's a shame, as the location is unique but the overall quality is disappointing.

I recommend this establishment for the quality of its welcome and services.

PERFECT !

A pleasant stay – the grounds are relaxing. Free parking. Breakfast is good value for money, as is the restaurant. The spa is lovely. Several activities are available on the grounds (golf, table tennis, children's playground, billiards, bar). Located right in the Orient Forest.

This is our second stay, as we find this establishment very pleasant for a short break, with welcoming staff. However, the room cleaning could be improved, particularly the lack of attention to detail, especially considering the swarm of mosquitoes we encountered at dusk (even though we hadn't opened the windows). The water pressure in the shower wasn't great either.

Hello, I booked a hotel room for October 28th and 29th for a business trip. I contacted the hotel the day before to let them know I was traveling with one other person and that I wanted to make a restaurant reservation for two. The receptionist told me she had noted my request for two people, and I then specified that I wanted a table for two in the restaurant. She added that she would put me on hold because she was very busy. She hung up on me. I tried calling back, but after waiting for 11 minutes, I couldn't get through to reception. So I gave up. We arrived yesterday evening around 6:30 pm to check in. I asked to reserve a table for dinner. Nothing had been done when I called. We weren't able to get a table until 9 pm, even though we had just driven for six hours. It's appalling. I am a regular customer of your establishment. Sincerely, Ms. Sandrine Ventre

missing a suitable chair for working at the desk Otherwise everything is OK

Very nice hotel, efficient, friendly and very friendly staff, wonderful restaurant with revisited dishes that make the taste buds sing, a complete breakfast, I would recommend to my friends

Very quiet location with beautiful woodland all around. Spacious indoor pool, jacuzzi out of order...

As per expectations

Top, nothing to complain about

Charming setting, fabulous family room. We enjoyed the sauna and pool, and dined in a charming atmosphere, finding a good children's menu as well. In my opinion, the pool should be cleaned more thoroughly, and the €17 breakfast price is too high, even for a 12-year-old. Otherwise, an excellent stay; I will definitely return to a Logis hotel!

Everything was very good, it was a shame there wasn't a small fridge in the room.

Every thing was excellent. Will come back sure.

Very good hotel, nice stay and nice room for a family of four!

Very nice, relaxing site with a good quality restaurant

Very friendly and helpful team.

Everything is perfect from arrival to departure.

Very warm welcome. Large room with very comfortable bedding. Too bad there's no desk chair. Impossible to use it, there's just a pouf that's much too low. No power outlets around the bed. Effective air conditioning. Pleasant pool. Cold jacuzzi.

The personnel level is two times engaged, the wireless service is froid and the telephone font is three times, there is no saIS PAS OÙ vous trouvez vos 4 etoiles

Great, quiet hotel. Friendly staff. Very good stay.

Room could benefit from a small kettle for making tea (English) as well as the coffee maker. Long live milk would be nice as well as cream. You will find these in many hotels.

Beware of noise in the rooms on the 1st floor located above the kitchens or the dining room...

Nice & friendly - all staff

Very pleasant

Exceptional environment, attentive staff, very good food, but... WC, bathroom from the 70s! The site's commitments were not respected: Dogs charged and menus disappeared, so everything is à la carte.

High-quality stopover evening. Well done.

A. Exceptional value for money!

There were lots of small flies in the bedroom, bathroom and in the restaurant and breakfast room. This was a very unsatisfactory situation.

Great time, very good restaurants and very beautiful setting and very friendly welcome

The room had mosquitoes which weren’t apparent until we were in bed, we both had an awful nights attempted sleep as the mosquitoes attacked us all night and we tried too sleep with pillows on our head because of the noise and irritation they caused, in the morning the bed sheet was covered in our blood from them feeding on us, so unpleasant, my wife even has bites on her face!
It was an expensive nights stay and in my opinion definitely not worth it and if I could have not to paid the full price! We did pay full price and both had a cup of coffee on the hotel!!!
It was a shame as the bar and restaurant were really nice but we would have to think twice before a return visit

A very pleasant evening stopover in this establishment, with a "Christmas" atmosphere which allows you to relax

Hello, very disappointed by the bar I asked for a gin and tonic and I was charged for a glass of gin and I was charged for a Schweppes I find that unacceptable

This is the fourth time we have come to this hotel! What a disappointment this year!! So many changes! A 4 star hotel that does not accompany its guests to their room! We were given room 212: twin beds separated by a chimney flue! We called reception who took at least 20 minutes to give us another room. The rooms are aging and the bathroom and toilet floors are washed with sticky products. And then the big surprise remains the quality of the catering: nothing like in years gone by! Friday evening: sold out rib of beef, Saturday evening: sold out rib of beef. My husband and our friend decided to have roast chicken/chips: very low-end and tasteless battery chicken! My husband had the same dessert at each meal (semolina cake): 1st time: well presented with fruit, 2nd time: no fruit, 3rd time: a pile...of leftovers? Our friend had a fruit soup, which was just a syrup....without even a fruit. Unthinkable! I'm not talking about the Caesar salad....all very disappointing. The positive: the friendly waiters and the good breakfast. Although we were charged a brunch at €20 on Sunday, without the choice of having a continental breakfast. That was our big disappointment. Too bad, we also liked this place to play golf. So we will look for another address.

Very good. I was really surprised. A Very good room for us and the dogs.

We have stayed here many times over the last 20 years. Under the new management the hotel has been well refurbished but has many deficiences. Our TV and A?C did not work but the major problem was the catering. Bar prices were ridiculously high (Euro 14.90 for one large and one small panachet) and the choice and service in the restaurant were very poor. We waited over an hour for our plat to arrive. We will not come back.

We stayed in the Logis Domaine de la Foret d'Orient with our dog on our way to the Alps. We liked it so much that we booked a stay at the same hotel for our return. It was so easy with the dog, and she was allowed in the restaurant for dinner and breakfast. Location was superb and very quiet so no noise to disturb us or the dog. Only a small issue in that only 1 device can be connected to the WiFi, but got round that by entering more than 1 e-mail address at login.

Return visitor with my dogs!